FAQs

What currency are the prices do I see in the site?
All prices are in USD.

What company is used for shipping orders?

Orders are shipped from our factory in China via US couriers.

Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it safely arrives. This may require additional shipping time.


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at acerigo.com/pages/contact-us

A NOTE ON HOLIDAY ORDERS: 
As the holidays approach, we expect increased order loads and therefore longer processing and shipping times. If you plan to order from us for the holidays, please place your order as early as possible to ensure it arrives on time. We cannot be held responsible for late orders!

If you have any issues receiving your order, feel free to contact us by visiting us here.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

How can I track my order?

While we do offer worldwide shipping, we only provide tracking for these countries: USA, AU, CA. After 5-7 days of shipment dispatch and email confirmation, you may request a tracking number if needed for the selected countries. 

If you have any questions, please contact us by visiting us here:  acerigo.com/pages/contact-us

It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

Do you offer Expedited Shipping?

Yes, we do offer Expedited shipping! While you are checking out take notice to the Expedited Shipping option now available. Customers who choose this option will enjoy quicker shipping times! See Expedited shipping times below:

 

US, AU, CA, UK: 1-2 Weeks

International/Worldwide: 2-4 Weeks

 

In addition, for all purchases of $150 (approx 15 items) or more you, we will give you 2-5 day shipping via DHL free of charge.  

How do I exchange, refund or return my order?

Basic guidelines for exchanges and returns are listed below. Please refer to our Refund & Return Guidelines for more information.

  • Any items(s) purchased online that you don't love may be exchanged or returned.
  • Merchandise returned within 7 days of receiving will be refunded to the original form of payment.  
  • Merchandise returned after 7 days may be exchanged or refunded in the form of a merchandise credit.  
  • A purchase that was made with a gift card will be refunded in the form of merchandise credit.
  • Original shipping and handling fees are non-refundable.
  • Offers are subject to adjustments due to returns, cancellations, and exchanges.

If you received a damaged, defective, or wrong item, contact us at https://acerigo.com/pages/contact-us

 


I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at acerigostore@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does delivery take?
• Your order should arrive within 1-4 weeks, but can take as long as 6 weeks for delivery.
• We ship orders on Mondays - Sundays during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
• Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfil all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.
• All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

United States

Australia

Canada

United Kingdom

Worldwide

2-4 Weeks

2-8 Weeks

2-8 Weeks

2-8 Weeks

2-8 Weeks


There is a 1-5 day (calendar days) processing period prior to shipping. Your order should be delivered within 1-4 weeks following order confirmation. If you have any issues receiving the order feel free to contact us by visiting us here: https://acerigo.com/pages/contact-us

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to acerigo.com/pages/contact-us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.